All apparel, accessories and KindHuman framesets are covered by a Lifetime Warranty against manufacturer defects to the original owner. Bicycle components and products manufactured by a third party company are subject to the warranty policy of the third party manufacturer.
All KindHuman Bicycles products are made using high-quality materials. Be kind to your gear and your gear will be kind to you.* For information regarding your product’s warranty or how to process a warranty claim please see our returns page >>. You may also call us at 1.855.922.5463 (KIND) or email firstname.lastname@example.org. Faulty items will either be replaced, repaired or refunded at KindHuman's sole discretion following a precise evaluation. Please note that any item purchased from one of our dealers needs to be taken back to that dealer location for processing.
Unless otherwise provided, facilitation of the Lifetime Warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of KindHuman Bicycles. In no event shall KindHuman Bicycles be held responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
*Please see the recommended care instructions on each of our garments.
The above warranty does not cover normal wear and tear. All warranties are void if the bicycle is modified from its original condition or the bicycle is used for other than normal activities.