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THE KINDHUMAN GUARANTEE

We realize that purchasing a new bike sight unseen is a big step. We stand behind every product we make. That's why we offer a Risk-Free Money-Back Guarantee on all KindHuman Bicycles within 30 days of your original purchase. We want you to be 100% satisfied with your purchase. If you’re not, we’re here to help.

Simply return your purchase in new condition and we will issue a full refund. KindHuman Bicycles is not able to refund postage on any return and the original owner is responsible for shipment of any returned item.

For returns or exchanges, contact us for a Return Authorization Number. You may also call us at 1.855.922.5463 (KIND) or email info@kindhuman.cc. We will shortly follow up with return instructions.


LIFETIME WARRANTY

All apparel, accessories and even our framesets and complete bikes are covered by a Lifetime Warranty against manufacturer defects to the original owner. All KindHuman Bicycles products are made using high-quality materials. Be kind to your gear and your gear will be kind to you.* For information regarding your product’s warranty or how to process a warranty claim please see our return and warranty page >>. You may also call us at 1.855.922.5463 (KIND) or email info@kindhuman.cc. Faulty items will either be replaced, repaired or refunded following a precise evaluation. Please note that any item purchased from one of our dealers needs to be taken back to that dealer location for processing.

Unless otherwise provided, facilitation of the Lifetime Warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of KindHuman Bicycles. In no event shall KindHuman Bicycles be held responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

*Please see the recommended care instructions on each of our garments.


EXCLUSIONS

The above warranty does not cover normal wear and tear. All warranties are void if the bicycle is modified from its original condition or the bicycle is used for other than normal activities.